Pre-Season Survey Package for youth sports clubs — launch your pre-season parent survey and get a board-ready report without adding more work to your staff.Pre-Season Survey Package for youth sports clubsLearn more
    Youth Sports Customer Retention

    We help youth sports clubs measure and improve family retention.

    Most youth sports clubs lose a third of their families every year and never find out why. ClubSat surveys a few families at a time, all season long. It flags issues and let's you follow up (anonymously) with the parent who raised them. Best of all, it runs without adding work for your staff.

    • Ongoing parent satisfaction pulse
    • Anonymous two-way messaging
    • Issue escalation and case tracking
    • Board-ready reporting
    • Full service set-up and on-boarding
    One-Click Survey Screenshot
    How ClubSat Works

    Parent feedback is scattered across social media, group texts, and sideline conversations. Most of it never reaches the right person.

    ClubSat replaces the chaos with a managed process. Clear visibility for leadership, zero added work for staff.

    • Collect ongoing feedback. Short satisfaction surveys go out throughout the season — a steady pulse, not a year-end data dump.
    • Follow up anonymously. Reply directly to any parent in a private thread. Neither side knows who the other is. Issues get resolved, not ignored.
    • Escalate and track issues. One click turns a concern into a case with clear ownership, internal notes, and a paper trail.
    • Get board-ready reporting. Satisfaction scores, themes, and recommendations — compiled into a quarterly report your board can actually use.

    No more ad hoc issue management, pre-season survey scrambling, and messy spreadsheet tracking.

    Why ClubSat

    One place for parent feedback

    Parents already reach you through PlayMetrics threads, group texts, email, and the sideline. ClubSat gives every issue one path: raised anonymously, routed to the right person, fixed, and closed.

    Parents stay anonymous. Nothing goes public.

    Parents can be honest because nothing traces back to their kid. Every respondent is a verified parent from your own roster, so you never deal with trolls or rival clubs posting anonymous reviews. You can still reply and have a real conversation.

    Keep the families you already have

    Most clubs lose 20 to 35% of families every year without hearing why. Catching issues mid-season, while there is still time to fix them, keeps families and protects the coaches worth keeping.

    We run it for you

    ClubSat handles the setup, the roster imports, and the triage. We draft replies for your approval, your staff can settle an issue by replying to an email, and you get a weekly digest of what needs you.

    Your board will ask about this

    Reputation, retention, and Safe Sport complaints all land at the board level eventually. ClubSat keeps a documented record of every issue and how it was resolved, along with quarterly reporting you can hand to your board.

    The Feedback Platform for High Performance Youth Sports Organizations

    ClubSat provides the software, insights, and support to gather and mange the feedback you need to build club culture and drive player retention.

    Survey Dashboard

    Track response rates and trends at a glance

    Anonymous Replies

    Parents respond honestly without fear of bias

    app.clubsat.com/dashboard
    ClubSat dashboard preview

    Two-Way Messaging

    Threaded anonymous follow-up conversations

    Detailed Reporting

    Monthly scorecard and actionable insights

    Anonymous Two-Way Conversations

    Anonymous Two-Way Conversations

    Follow up directly on any piece of feedback in a way that maintains parent anonymity. Threaded messaging with email notifications lets you dig into issues and maintain trust with families.

    Anonymity lets parents raise issues in confidence so that you can address them before they become problems or social media posts.

    Easy Email Escalation

    Easy Email Escalation

    When a coach or staffer receives a message that needs club involvement, they simply forward it to your unique ClubSat email address. The email becomes a case automatically, complete with the parent's contact information, message history, and governance tracking.

    Manage parent comms with a clear process and clear ownership, not with email forwards and cc's.

    Risk, Reputation & Governance

    Risk, Reputation & Governance

    A structured system captures concerns, routes them to the right leaders, and documents the outcomes so small issues don't become public incidents.

    Logged issues, clear ownership, and an audit-ready paper trail reduce risk and protect your club's reputation.

    Coach performance data view

    Your Data, Your Way

    ​The ClubSat data platform flexes to accommodate your club and your programs. Set up different surveys for different programs. Track performance by team, coach, and program.

    Our team provides comprehensive on-boarding support to ensure that your data is organized and your surveys are set-up for success.

    Actionable Reporting

    Actionable Reporting

    Detailed scorecards surface trends, flag risks, and highlight wins. See exactly where your club is improving and where you need to take action.

    Automated reporting, insights, and suggestions take the guesswork out of survey analysis and follow-up.

    Explore Use Cases

    See how ClubSat helps youth sports clubs manage feedback, communication, and resolution across every part of the parent experience.

    Simple, transparent pricing

    One plan. Everything included.

    One saved family pays for your whole club.$3per player, per year

    A 500 player club pays $1,500 a year, about what one family pays in registration. If ClubSat helps you keep one family who would have left, it paid for itself.

    Everything included.
    Unlimited emails
    Unlimited surveys
    Unlimited messaging
    User permissions
    Routing & tagging
    Advanced reporting
    Priority support

    Billed as one flat annual invoice.

    Whether you have 50 players or 5,000 — same price, same features.

    Frequently Asked Questions

    Is this public like online reviews?
    No. ClubSat is a private, club-run feedback system. Responses are only visible to authorized club staff and never posted publicly.
    How do parents stay anonymous?
    When the club user uploads an email address, the email gets a persistent anonymous identifier (e.g., BlueFox2742) and the email address is never shown in the app UI. The app uses token matches to verify survey responses and match them to the correct anonymous ID. Club staff can follow up in threaded conversations without knowing who the parent is and parents can communicate knowing that they are anonymous.
    Can parents reply directly from email?
    Yes. Each parent recipient receives an email with a unique ID that anonymous stores their response. They can rate and comment directly from the link in the email — no login, no app to download.
    Who on the club staff can see responses?
    Access is role-based. Directors, admins, and designated coaches can be given different levels of visibility and permissions.
    What kinds of surveys can we send?
    We recommend that all clubs add a pre-season survey to an ongoing survey strategy that gathers feedback throughout the course of the year. A steady stream of timely feedback is more useful and actionable than a pre-season data dump. You can also send one-off surveys like tryout feedback, tournament/travel surveys, coaching check-ins, mid-season retention checks, and pre-season readiness surveys, all from ready-made templates.
    How fast can we get started?
    Most clubs are up and running in under a day. Import your family list, pick a template, and send your first check-in. Contact us to get started — we'll provide full service on-boarding support.

    Feedback drives club culture.

    Contact us to schedule an intro call.